PI Live Transfer Glossary for Law Firm Buyers
Use this glossary to understand common PI live transfer, pay-per-call, call routing, billable, and intake terms before buying calls.
Core Terms
Live transfer
A caller routed in real time to a law firm or intake team.
Billable transfer
A transfer that matches the written state, case type, timing, intake window, and connected-call rules.
Buffer time
A minimum connected-call duration used to reduce quick hangup disputes.
Daily cap
The maximum transfers a buyer agrees to receive in a day.
Day-parting
Routing calls only during approved intake hours.
Exclusive transfer
A transfer sent to one buyer under the written campaign rules.
How to Use These Terms
Before buying volume, define each key term in the insertion order or written campaign rules. The more specific the definition, the easier it is to measure performance.
Keep reading
Review billable rules, pay-per-call leads, and exclusive live transfers.
Related PI Buyer Resources
PI Transfer Availability
How availability changes by state, case type, intake hours, and current inventory.
Exclusive PI Live Transfers
When exclusive transfers make sense and what firms should confirm before paying more.
PI Call Tracking
Track source, call quality, billable rate, intake speed, and signed-retainer outcomes.
Frequently Asked Questions
What is a PI live transfer?
A PI live transfer is a personal injury caller routed live to a law firm or intake team.
What is a billable transfer?
A billable transfer is a call that matches the written qualification and connected-call rules.
Why do definitions matter?
Definitions reduce disputes and help both buyer and vendor measure the same performance standards.
Push your PI transfer program with control
Start with state availability, written billable rules, and routing that matches your intake team.