Personal Injury Live Transfers
LiveLeadHub routes qualified personal injury callers live to law firms by state, intake hours, daily cap, and written billable rules. Start with 5 free live transfers when availability exists in your target market — no commitment.
What is a “live transfer”?
A live transfer is a qualified inbound caller that is warm-transferred to your intake phone line (or queue) in real time. We can also support scheduled callbacks or “call now” workflows depending on the program.
Warm handoff
Caller is screened and then transferred to your intake line with notes (and optional recording) so your team can continue the conversation immediately.
Defined billable rules
Billable definitions are set up up-front (for example: connected call + buffer time) so expectations and QA are clear.
Capacity controls
Set daily caps, hourly pacing, and pause rules so you only receive what your team can work.
Typical configuration options
State / geo targeting
Route only callers from your target state(s) and (when available) radius or metro filters.
Case type filters
Auto (MVA), truck/commercial, motorcycle, pedestrian/bicycle, rideshare, slip & fall, dog bites, workplace injury, wrongful death, medical malpractice (limited), and more by request.
Not represented
Filter for callers not currently represented (when required by your criteria).
Timeframe window
Accident/injury timeframe rules (for example: last 6–24 months), configurable per campaign.
Injury & treatment
Confirm injury and (where supported) treatment status or intent to seek treatment.
Language / intake
English routing by default; bilingual availability depends on the program and market.
Retainer signings: how to plan volume
Live transfers don’t sign cases — your intake does. We help you align supply (hours/caps/case mix) to your seats so you can drive consistent signed retainers without overwhelming the team.
Start with a daily cap
Set a cap that your intake can answer and close consistently. Then ramp volume once performance is stable.
Track close rate
Measure signed retainers/cases as a percentage of billable transfers. That number drives your expected daily outcomes.
Use missed-call recovery
Fast callback + compliant text follow-up protects conversion. Slow response is a common reason firms underperform.
QA & compliance (when available)
Serious PI buyers typically want clarity on consent, lead origin, and dispute handling. We can support the following when the program provides it:
Proof-of-consent
Consent documentation and lead certificates (e.g., TrustedForm/Jornaya-style) where supported.
Call recordings
Optional recordings for QA and dispute review, when supported and permitted in your jurisdiction.
Dispute handling
Clearly defined credit/replacement rules tied to your configured billable definition and qualification criteria.
FAQ
What is a personal injury live transfer?
A PI live transfer is a warm call routed in real time to your intake team during your set hours. You control state targeting, case-type filters, and caps so volume matches capacity.
How is a billable transfer defined?
Billable criteria are agreed to before launch (for example: target state and case type, basic qualification, and an optional connected-call buffer time such as 30–120 seconds to reduce quick hangups).
Can we target specific states, hours, and case types?
Yes. Programs are configured around your intake hours, daily caps, state coverage, and case-type focus (auto, truck/commercial, slip & fall, dog bite, workplace injury, and more by request).
Are transfers exclusive?
Programs can be exclusive (one buyer) or limited-share depending on market and schedule. If you require exclusivity, confirm availability in writing before committing.
Can we ramp slowly with a daily cap?
Yes. Most teams start with a controlled daily cap and increase volume once intake and performance benchmarks are stable.
Buyer guides (PI intake teams)
Use these to tighten screening, protect intake, and scale without chaos.
Transfers → signed retainers
Answer rate, scripts, missed-call recovery, and KPI tracking for consistent signings.
ReadWhat counts as billable for personal Injury Live Transfers leads?
Billable rules are confirmed before launch. Typical rules can include target geography, case type, timeframe, injury or treatment signal, representation status, intake window, and any connected-call buffer for live transfers.
Can I test PI live transfers before committing?
Yes. We can provide trial routing details so your intake team can review the structure, screening approach, and delivery expectations before scaling spend.
Start with a controlled ramp
Tell us your states, hours, seats, and target daily volume. We’ll confirm availability, setup, and pricing, then ramp volume as your intake proves performance.