PI Lead Quality Standards & Replacement Review
LiveLeadHub sets written billable rules before paid routing so law firms know which PI live transfers are qualified, reviewable, replaceable, or outside scope.
What should be approved in writing
GeographyAccepted states, metros, counties, and excluded locations.
Case criteriaAccepted PI categories, timing, injury signals, representation status, and disqualifiers.
Routing rulesApproved phone line, intake hours, daily cap, backup path, and pause process.
Billable standardConnected-call buffer, required fields, review window, and documentation expectations.
Replacement review examples
Usually reviewable
- Wrong state or excluded metro
- Wrong agreed case type
- Already represented when excluded
- Disconnected before agreed buffer time
- Clearly invalid phone or wrong party
Usually not a quality guarantee
- Caller chooses not to retain your firm
- Your team misses the transfer
- Caller does not meet your internal valuation preference if it was not written
- Outcome, settlement, or signed-retainer expectations
Confirm the rules before scale
The cleanest PI lead program starts with a written definition, sample format review, and a controlled trial before paid routing.