PI Lead Quality Standards & Replacement Review
LiveLeadHub sets written billable rules before paid routing so law firms know which MVA live transfers are qualified, reviewable, replaceable, or outside scope.
What should be approved in writing
Replacement review examples
Usually reviewable
- Wrong state or excluded metro
- Wrong agreed case type
- Already represented when excluded
- Disconnected before agreed buffer time
- Clearly invalid phone or wrong party
Usually not a quality guarantee
- Caller chooses not to retain your firm
- Your team misses the transfer
- Caller does not meet your internal valuation preference if it was not written
- Outcome, settlement, or signed-retainer expectations
Confirm the rules before scale
The cleanest PI lead program starts with a written definition, sample format review, and a controlled trial before paid routing.
How law firms should use this page
Use this resource to define the market, case type, routing schedule, intake ownership, daily cap, and replacement rules before any MVA live transfer campaign starts. The best campaigns are specific: one or more target states, clear disqualifiers, a staffed intake number, and a tracking process for qualified calls, consultations, signed cases, and reasons a caller did not convert.
Before launch
Confirm approved states and metros, case categories, language needs, intake hours, daily caps, routing numbers, duplicate rules, and what must be excluded from billing.
During delivery
Track answered calls, missed calls, qualified conversations, consultations scheduled, signed retainers, and replacement requests. Share feedback quickly so routing can be adjusted by case type or market.
Important disclaimer
LiveLeadHub is a marketing and lead delivery company, not a law firm or legal referral service. We do not provide legal advice and do not guarantee signed retainers, settlements, or case outcomes.