Compliance Overview
This page explains LiveLeadHub’s compliance expectations for consent-based PI lead generation, source tracking, buyer responsibilities, calling/texting, data handling, opt-outs, recording, and replacement review.
Consent-Based Lead Generation
LiveLeadHub campaigns are intended to route consumer inquiries where contact details and request information are collected with consent language appropriate to the intake asset and campaign. Consent language, source details, and routing rules should be reviewed before paid volume begins.
Source Tracking Overview
- Landing page or intake property
- Submitted state or ZIP
- Case type or inquiry category
- Time of inquiry or transfer
- Routing destination
- Rejected or replacement reason where applicable
Why it matters
Source tracking helps buyers evaluate traffic quality, state availability, rejected reasons, and signed-case ROI without relying only on aggregate lead counts.
Buyer Compliance Responsibilities
Law firm buyers are responsible for their own compliance with attorney advertising rules, professional responsibility obligations, privacy requirements, calling/texting laws, recording consent, data retention, and intake disclosures. LiveLeadHub does not provide legal advice.
Calling/Texting Disclaimer
Buyers should only call or text consumers in a manner consistent with applicable law, consent, opt-out requests, firm policies, and carrier/platform requirements. Buyers should maintain their own do-not-call and do-not-text processes.
Data Handling and Opt-Out Handling
Data handling
- Use consumer inquiry details only for intake and campaign review
- Limit access to staff who need it
- Avoid unnecessary redistribution
- Retain records according to firm policy and applicable law
Opt-out handling
- Honor opt-out requests promptly
- Suppress future contact where required
- Share opt-out issues with the routing team when needed
- Document buyer-side follow-up steps
Call Recording Policy
Call recording availability and use may vary by state, buyer setup, and applicable consent requirements. Buyers are responsible for ensuring any recording, monitoring, storage, and review practices comply with applicable law and internal policy.
Replacement and Dispute Process
Common review reasons
- Wrong state or excluded market
- Wrong case type
- Already represented caller where excluded
- Duplicate caller
- No live connection under the written rule
- Routed outside approved hours
Review workflow
Submit the transfer ID, date/time, rejected reason, and relevant intake notes within the agreed review window. Replacement decisions should follow the written billable definition.
Not-a-Law-Firm Disclaimer
LiveLeadHub is a marketing and lead delivery company. LiveLeadHub is not a law firm, does not provide legal advice, does not evaluate legal claims for consumers, and does not guarantee signed retainers, settlements, or case outcomes.
FAQ
Does LiveLeadHub provide legal advice?
No. LiveLeadHub is not a law firm and does not provide legal advice.
Who is responsible for calling and texting compliance?
The buyer is responsible for its own calling, texting, recording, and professional compliance obligations.
Talk With LiveLeadHub
Send your target states, case types, intake hours, daily cap, and transfer criteria. We will confirm availability and routing fit before any paid volume begins.