Trust & standards

Lead Quality Standards for MVA Live Transfers

LiveLeadHub helps PI law firms review routing fit, state fit, billable rules, and intake controls before starting paid volume.

What you can approve first

5 free MVA live transfer trial

Review routing fit and screening alignment before committing to paid volume.

State routing fit

We confirm current routing fit by target state, metro, case type, intake hours, and daily cap.

Billable definition

We define billable criteria before launch, including state, case type, contact validity, intake window, and dispute rules.

Controlled routing

Transfers run during approved intake hours with caps, pause rules, and written disqualifiers.

PI delivery standards

Screening alignment

Programs can screen for case type, location, incident timeframe, injury indicators, representation status, and agreed disqualifiers.

Routing controls

Delivery can follow intake hours, caps, time zone, language preference, and pause rules so your team can answer consistently.

Dispute rules

Wrong state, wrong case type, invalid contact, already represented, or outside agreed criteria can be reviewed under written rules.

Important expectations

  • LiveLeadHub is a marketing and lead delivery company, not a law firm.
  • We do not guarantee signed retainers, settlements, or case outcomes.
  • Lead performance depends on case fit, intake speed, follow-up, and your process.
  • Written billable rules should be reviewed before launch.
  • Start with 5 free MVA live transfers after routing fit is confirmed in your target state. After the trial, you can choose paid volume, daily caps, and routing schedule.

Review the rules before you scale

Get 5 qualified MVA live transfers free, confirm state fit, review estimated pricing, and approve written billable rules before scaling paid volume.

FAQ

Can I test MVA live transfers before committing?

Yes. LiveLeadHub offers 5 free MVA live transfers after we confirm your requested state, case type, and intake setup are a fit.

What counts as a qualified MVA live transfer?

A qualified transfer must match the agreed state, case type, intake window, screening rules, and written billable criteria.

Can I choose case types?

Yes. Common programs include auto accidents, truck accidents, slip and fall, dog bites, workplace injuries, and medical malpractice.

Can I set intake hours and daily caps?

Yes. Transfers can be routed during approved intake hours with daily caps and pause rules.

Do you guarantee signed retainers?

No. LiveLeadHub does not guarantee signed retainers, settlements, or case outcomes.

Full trust and compliance page

Lead Quality Standards

LiveLeadHub’s PI lead quality standards are built around written buyer criteria, caller screening, routing controls, source transparency where ready, and replacement review rules before a firm scales paid volume.

Caller Screening Process

Screening can include state or metro fit, case-type category, incident timing, injury or treatment signal, representation status, contact details, language needs, and ability to connect live during approved intake hours.

Written Billable Rules

Before launch

Buyer and vendor align on target geography, accepted case types, excluded facts, connected-call standards, duplicate rules, and replacement review terms.

Why it matters

Written rules reduce billing disputes and give intake teams clear expectations before paid MVA live transfer volume begins.

Call Routing Controls

Routing controls can include primary intake number, backup number, call path, state split, case-type split, time zone, daily cap, weekly cap, pause rules, and overflow handling.

Intake-Hour Controls

Transfers should route only when a law firm can answer live. Intake-hour controls define approved days, hours, time zone, holidays, after-hours handling, and what happens when the firm is at capacity.

Dispute and Replacement Review

Replacement review is based on written billable rules, routing logs, call connection status, caller details, duplicate windows, and any approved dispute timeframe. The goal is to review facts against agreed rules, not argue after launch.

Buyer Compliance Responsibilities

Law firm obligations

Buyers are responsible for their own legal, advertising, intake, retainer, calling, texting, recording, privacy, and jurisdiction-specific compliance requirements.

Internal training

Firms should train intake staff on accepted case criteria, disclosures, follow-up rules, opt-outs, and how to document signed-case outcomes.

LiveLeadHub Disclaimer

LiveLeadHub is a marketing and lead delivery company, not a law firm or legal referral service. We do not provide legal advice, evaluate legal claims as attorneys, or guarantee signed retainers, settlements, or case outcomes.

Owned Intake Properties

LiveLeadHub uses owned consumer-facing intake assets to collect injury inquiries before screening and routing. The owned intake properties page explains consumer inquiry collection, sample transfer records, sample billable definitions, and routing setup.

Compliance Contact

For source, routing, replacement, privacy, opt-out, or compliance questions before campaign launch, contact LiveLeadHub at sales@liveleadhub.com or use the contact page.

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