MVA live transfer billable rules example
Law firms convert better when billable rules are simple, written, and agreed before paid routing starts. This sample shows the kind of rules that can protect an MVA campaign.
What your firm can review
Accepted case type
Motor vehicle accident caller seeking attorney help in an approved state or metro.
Live connection
Caller connects to the approved intake number during accepted hours.
Review standard
Disputes are compared to the written buyer rules, not vague expectations.
Example MVA billable definition
- Caller reports a motor vehicle accident, car crash, truck accident, motorcycle accident, pedestrian accident, bicycle accident, or rideshare accident.
- Caller is seeking legal help or case review.
- Caller is in an approved state, county, metro, or service area.
- Caller is not already represented unless buyer accepts represented transfer review.
- Call connects live to the approved intake number during approved intake hours.
- Duplicate, prank, wrong-number, and clearly unrelated calls are not treated as qualified under the written rules.
What a dispute should reference
A useful dispute policy names the rule at issue: wrong case type, wrong state, already represented, outside approved hours, duplicate caller, or failure to connect live. That keeps the review fair and fast.
Review the process before scaling
Trust questions
Can these rules be customized?
Yes. Each buyer can define accepted states, case types, intake hours, caps, transfer numbers, and disqualifiers before paid routing.
Should a firm use broad or narrow rules?
Start narrow enough to protect intake quality, then expand only after answer rate and signed-case economics are clear.
Is this legal advice?
No. This is an example of lead delivery criteria, not legal advice or a legal intake policy.